Command Center Supervisor

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Job ID#: 33333

Command Center Supervisor (Onsite – Great Cypress Area | 77070)

Direct Hire | Up to $60,000 + PTO | Full-Time | In-Office Only

We are seeking a highly capable Command Center Supervisor to support and lead our 24/7 Command Center (SOC). This role oversees daily operations including security monitoring (cameras & access controls), infrastructure monitoring (BMS-related systems), and frontline IT/Help Desk support. The ideal candidate is a strong leader who thrives in a fast-paced environment, communicates with clarity, and can confidently handle escalations while supporting a diverse, around-the-clock team.

What You’ll Do

• Provide leadership, guidance, and a strong presence to help build and strengthen a high-performing Command Center team

• Supervise daily monitoring activities and ensure full awareness of systems managed by the team

• Assist with basic IT support tasks, including Microsoft user management, VPN support, and general troubleshooting

• Identify process improvements and partner with management to enhance team performance

• Serve as an escalation point for incidents and urgent requests

• Professionally manage inbound/outbound calls and emails with accuracy and efficiency

• Ensure all communication, documentation, and ticketing is completed according to company standards

• Cover open shifts when needed and support a 24-hour operation as required

Schedule

• Monday–Friday | 10:00 AM–7:00 PM

• Flexibility required to cover 12-hour shifts as needed (day or night)

• Guaranteed 40 hours per week

Required Qualifications

• Associate’s degree in a related Computer Science field

• Successful experience in a corporate/office environment

• Strong verbal and written communication skills

• Solid problem-solving, conflict resolution, and escalation skills

• Ability to multitask, prioritize, and operate both independently and within a team

• Strong work ethic and professional integrity

• Excellent note-taking and documentation habits

• Exceptional organization and time management

• Willingness to work long hours or adjust schedule when needed

Preferred Qualifications

• Experience with security systems, access control, and camera monitoring

• Customer support or help desk experience

• Ticketing system knowledge

• Understanding of critical infrastructure: UPS power, HVAC, ATS & switchgear, generators, etc.

• Relevant IT certifications (CompTIA A+, Security+, CCNA, CCNP, etc.)

Benefits

• 401(k) + company match

• Medical, dental, and vision insurance

• Paid time off

• Life insurance

• Professional development support

• Flexible schedule

? Work Location: Onsite only – Cypress (77070)

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