Strategic Account Associate

Professional Alternatives

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Job ID#: 10022

Customer Service call center Representative Needed – 77042 , This client works with banks and is located on the 21st floor of a gorgeous office building with beautiful views! This position requires 2 weeks of in office training so you must be local. The position will go remote, for the time being, after training.

A few key points:

  • *Bilingual Preferred*
  • Temp to hire for the right individual – $15.00 Hourly during assignment.
  • Minimum 1 year experience in a Banking, Retail, Sales or other role that involves direct customer service, REQUIRED!
  • 1 – 2 years previous Call Center experience, Required.
  • 5 day work week with flexibility to work at least 1 day per weekend.
  • 3 Shifts which each rotate quarterly (every 3 months your schedule will rotate to a new shift).
  1. 6:30AM to 3:30PM
  2. 11:00AM to 8:00PM
  3. 2:30PM to 11:30PM


  • Receives Inbound-Calls from customers and employees.
  • Conducts Outbound-Calls and email communications for follow up.
  • Generate tickets and assign them to the appropriate branches, internal teams, or vendors in order for them to complete requests.
  • Knowledgeable for all disciplines that are within the call center with the ability to educate others on how processes are handled.
  • Meet and exceed established center productivity and quality standards.
  • Provides excellent and professional customer service at all times.


  • Must have a High School diploma
  • Banking experience or similar field, is a plus.
  • Experience with hardware/network troubleshooting, preferred.
  • The ability to work a flexible, rotating schedule (evenings, weekends, holidays).
  • Strong PC skills (i.e. proficiency with Microsoft Office) * will be tested on this.
  • The ability to multi-task; work well in a team environment with minimal supervision.


Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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