Customer Service Coordinator

Professional Alternatives

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Job ID#: 10377

SUMMARY: The customer service coordinator supports various accounting groups and performs a variety of customer service and administrative functions



  • Provide and maintain high quality customer service while communicating directly with customers and internal departments
  • Respond to email and telephone inquiries promptly and professionally
  • Manage and monitor the accounting Help Desk system
  • Analyze the request and direct to the designated accounting resource
  • Research customer/internal inquiries to resolve questions, requests, and complaints
  • Follow up and coordinate with internal departments to resolve needs
  • Support accounting with clerical and administrative office functions when necessary
  • Manages time appropriately and prioritize tasks while dealing with a high volume of emails and phone calls



  • Excellent verbal and written communication skills
  • A positive team player who communicates with team members effectively
  • Organized with a strong attention to detail and a dedication to accuracy
  • Ability to multi-task and manage workload while meeting internal/external deadlines
  • Working understanding of the accounts receivable, collections, billing processes
  • Strong computer skills with basic competency in Microsoft Office, and ability to learn the use of new software with ease
  • Specific experience in NetSuite and/or Salesforce is a plus



  • Experience in customer service
  • High school diploma or equivalent required
  • 2-3 years of experience with collections, invoicing and/or accounts receivable
  • Experience working in a multi-function, multi-geographical environment preferred


Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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