Field Coordinator

Professional Alternatives

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Job ID#: 10392

Field Service Coordinator NEEDED ASAP! 

Contract to hire 

To 23$ hourly 

Deerpark, TX 77536 

 

Our client is the premier leader in wireless, voice and data solutions. Due to phenomenally high growth, they currently need a Field Service Coordinator to join their talented team.  Start 2022 off right with this great opportunity!

 

As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The Service Coordinator will interface directly with the end customer as well as team members 

 

Key Traits for Success: 

  • Excellent communication skills  

  • Organized and self-motivated  

  • Customer service driven 

  • Willingness to learn 

  • Reliability and maturity 

  • Professional attitude and effective communication are key 

Responsibilities: 

  • Receive emergency and non-emergency calls and record all significant information. 

  • Address problems and requests by transmitting information to appropriate resource or provide a solution. 

  • Receive and schedule resources for trouble calls and for service projects. 

  • Use radio, phone or computer to send crews to appropriate locations. 

  • Enter data in computer system and maintain logs and record of calls, activities and other relevant information. 

  • Provide in route and follow up calls to customers as part of customer service. 

  • Perform on boarding duties – drug screens, background cks and additional forms.
  • Maintain and update certification and training database.

Software and experience needed for success:

  • Experience in Microsoft Office, Salesforce and JD Edwards
  • 3+ years in a similar role
  • Experience dispatching
  • Understanding of accounting AP/AR, payments 

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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