Help Desk Associate

Professional Alternatives

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Job ID#: 10776

Help Desk Associate

Temp to Hire; up to $19 hour

Location: Zip Code 77055 – In office position

  • IT experience NOT required! Ideal team member will not be an IT professional or even an aspiring IT professional
  • Must have good service skills and be smart and sharp
  • Restaurant, hospitality or retail experience is a plus!


  • Answer calls and emails regarding technical issues from internal team members in 20+ divisions
  • If cannot resolve issue, work with internal teams; will need to be involved until issue is resolved
  • Provide computer and systems support for every team member
  • Assure customers are current on service call information
  • Communicate and work to resolve team members service calls in a professional and accurate way
  • Learn and support company's business systems
  • Assure quality of support meets department's expectations
  • Look for ways to improve support process
  • Resolve customer's support issues in a timely manner
  • Work effectively with programmers and engineers to communicate issues and fixes for systems


  • High School Degree required; some college highly preferred
  • Strong Microsoft Software knowledge
  • Exposure to computer support with proven background in supporting business systems
  • Outgoing personality, works well with others, enthusiastic, motivated, and professional
  • Communication is key and follow up is important!
  • Must demonstrate proven customer service examples
  • Able to balance multiple and competing priorities simultaneously
  • Driven to push to meet company service requirements
  • Able to see ‘big picture’ while maintaining focus on the day-to-day details that result in a high level of service

Other Info:

  • 8am to 5pm
  • Customer service and strong communication skills are key
  • Company is rated “Best Place to Work”
  • Thriving stable organization with a commitment to quality and best in class service




Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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