Help Desk Associate

Professional Alternatives

Apply Now

Job ID#: 10776

Help Desk Associate

Temp to Hire; up to $21 hour

Location: Zip code 77055 / In-office position

**Successful candidate will have some exposure to computer support and have a proven background in supporting business systems

**PLEASE NOTE:  Candidate MUST PASS the Wonderlic Test when brought in for in-person interview

Duties:

  • Answer calls and emails regarding technical issues from internal team members in 20+ divisions; if cannot resolve issue, work with teams need to be involved until issue is resolved
  • Provide computer and systems support for every team member
  • Assure customers are current on service call information
  • Communicate/work to resolve team members service calls in a professional and accurate way
  • Learn and support company’s business systems
  • Assure quality of support meets department’s expectations
  • Look for ways to improve support process
  • Resolve customers support issues in a timely manner
  • Work effectively with programmers and engineers to communicate issues and fixes for systems

Qualifications:

  • High School Degree required; some college highly preferred
  • Strong Microsoft Software
  • Outgoing personality, works well with others, enthusiastic, motivated, and professional
  • Excellent follow-through is important!
  • Must demonstrate proven customer service examples
  • Able to balance multiple and competing priorities simultaneously
  • Driven to push to meet company service requirements
  • Able to see ‘big picture’ while maintaining focus on the day-to-day details that result in a high level of service

Other Info:

  • Hours:  8am to 5pm, Monday-Friday
  • Customer service and strong communication skills are key
  • Consistently voted Best Place to Work
  • Thriving stable organization with a commitment to quality and best in class service
  • Excellent benefits package

 

 

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

Apply Now

  • Hidden
  • Max. file size: 128 MB.
    Only acceptable file formats: PDF, DOC, and DOCX
  • This field is for validation purposes and should be left unchanged.