Customer CARE Agents

Professional Alternatives

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Job ID#: 10874

Customer Care Agents – Northwest Houston
**Evening and Weekend Shifts**

Immediate Opportunity!  Interview and start ASAP!

Temp to hire

$15 hour, 40-hour work week

Our client handles a high volume of on-demand medical pick-up and deliveries in the Houston area per day. They need a strong customer service professional to join the team. The successful candidate will be dependable, reliable and nimble.

Requirements:

  • Take orders from medical clients via phone and email. (Such as labs, doctor's offices and hospitals)  
  • Receive and process phone and email orders
  • Intake client information to clarify deliveries
    • Ask customer questions to determine requirements:
      • Time frame (how fast)
      • Any other special requirements for delivery
  • Coordinate with dispatchers to:
    • Confirm driver availability to meet customer requirements
    • Adjust timeframe based on traffic, etc. 
  • Data entry of order information into dispatch system

Requirements:

  • Fast and accurate typing (minimum of 35 wpm) – very important!
  • Strong telephone skills – answering and talking with clients
  • Team environment – must be able to work closely with team members
  • Ability to work in a fast-paced environment with excellent multi-tasking abilities and problem solving skills
  • Exceptional customer service skills with experience communicating with clients
  • Composing emails to clients and vendors

Shifts available:
Sunday-Thursday x2 – 7pm-4am or 8pm-5am or 9am-6pm

Tuesday-Saturday x1 – 7pm-4am

Friday-Monday x1 – 12pm-11pm (4-10s)

Pay rate:  Starting at $15/hr and increase at 90 days to $16/hr for the right candidates

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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