Billing Specialist

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Job ID#: 10902

A/R Billing Specialist-SW Houston

Job Overview:

This position is responsible for analysis of national accounts, maintenance of customer account information, creation of ad hoc reports, creation of custom electronic billing formats, and miscellaneous special projects.

Accountabilities:

• Maintaining customer information and processing electronic billing for national accounts.
• Working with customers to research and resolve billing issues ensuring a high level of customer service.
• Support internal customers with ad hoc reporting, data extracts, etc.
• Creation and maintenance of Microsoft Access database.
• Process all electronic uploads to the billing system for the company including customer account
  maintenance, rate changes, contract changes, etc.
• Using technology to automate and streamline department processes.
  Ensure that excellent customer service is delivered to all external and internal customers.
  Other duties as assigned.

Primary Requirements:

• High School diploma or equivalent, required.
• 6+ years of experience preferably in billing, accounts receivable and/or customer service.
• Strong data manipulation skills, required.
• Strong working knowledge of Microsoft Office programs Word and Excel.
• Experience in using databases in Microsoft Access, required.
• Experience with Oracle or other enterprise financial system, required.
• Strong written and verbal communication skills.
• Strong sense of urgency, initiative and drive to provide quality service.
• Courteous, tactful and professional phone and people relations, both internally and externally.
• Work well individually and in a team environment.

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