Account Specialist

Professional Alternatives

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Job ID#: 11061

Account Specialist – 3 openings

Direct Hire; up to 66K + bonus

Nashville, TN

**Fully remote; in office 2x per year

**Must live in Nashville

Duties:

Order Management

  • Responsible for customer interaction and relationship management
  • Manage orders in SAP (new orders, quotes, samples, status/tracking, pricing, billing, credit, and return request)
  • Provide support for orders relating to corporate bodies of work 
  • Act as point of contact customer inquiries and issue escalation across Sales, Marketing, Pricing, Credit, Billing, Operations, Transportation, and Planning
  • Manage 3rd party vendor orders related to customer orders
  • Collaborate cross-functionally to ensure orders are loaded and shipped on schedule
  • Ensure timely follow up to associated actions related to sales orders
  • Manage requests for changes to sales orders (delivery date, material, quantity), inventory availability/supply, lead times, and freight estimates
  • Manage Open Order reporting to identify actions and root cause for orders delays
  • Provide accurate and timely processing of monthly orders adjustments
  • Responsible for proactive communication with plants, planning, and sales on order issues
  • Manage difficult conversations with customers regarding order issues and complaints

Sales Support/Process Improvement

  • Liaise between outside Customers, Sales Representatives, Operations, Materials Planning, Logistics & Transportation, Manufacturing, Marketing, and Billing Services to ensure successful execution orders
  • Develop understanding of customers’ business environments and priorities to better anticipate downstream impacts and proactively identify solutions
  • Develop and maintain productive and collaborative relationships with all sales representative personnel and internal colleagues
  • Manage reporting for assigned work area including truck capacity, material adjustments, etc.
  • Handle ad hoc reporting, review work standards, and handle system testing or data mining in SAP 
  • Mentor new teammates after completion of training to answers questions and provide guidance for them to be successful

Account Management

  • Reconcile vendor orders to ensure POs are shipped and closed appropriately
  • Initiate and resolve vendor claims
  • Track and oversee order claims between customer, plant, and transportation
  • Coordinate to obtain or provide information necessary to resolve issues
  • Coordinate with internal partners to resolve value chain issues, with plants, product management, sales, transportation, and finance
  • Support audit requests as assigned

Qualifications:

  • Bachelor’s degree or equivalent work experience
  • 3 to 5 years of construction environment experience preferred
  • Order management experience in SAP or equivalent ERP system preferred
  • Proficient with Microsoft Word, Excel, PP, and Outlook; Google applications
  • Build trust and form productive relationships within all levels of an organization
  • Strong business acumen, self-motivated, and able to effectively manage multiple priorities under time constraints

Other Info:

  • Thriving global organization with large footprint
  • Strong environmental commitment and vision
  • Team of 18

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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