Inside Sales / Technical Support – VALVES

  • Direct Hire
  • Webster

Professional Alternatives

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Job ID#: 11352

Inside Sales / Technical Support- VALVES – Fully In-Office
Direct Hire; 65K to 95K (based on experience)
77598 – South Houston

**NO outbound sales/cold calling
**Steam trap valve experience required for one opportunity
**Safety relief valve experience required for one opportunity

Duties:
 

  • Answer incoming customer service calls/emails and review incoming RFQ’s
  • Analyze customer specifications and requirements for suitability with products via review of customer supplied technical data
  • Ensure quotes and orders are done efficiently
  • Provide product technical support and quotations/product datasheets
  • Provide support with commercial and technical issues
  • Partner with intercompany departments to support customer requirements
  • Assist sales personnel, distributors, and end-users; ensure order accuracy and proper order flow to meet delivery commitments
  • Maintain CRM database and input customer data; maintain accurate and organized records
  • Maintain knowledge of products, market, industry trends, and competitors
  • Promote and maintain a strong customer service image to customers
  • Gain and retain extensive product selection application knowledge and comprehension of customer requirements
  • Communicate effectively and professionally with all internal and external stakeholders

Qualifications:
 

  • Bachelor’s degree in Business Management, Engineering, or related is required
  • 3 – 5 years related industrial sales/support experience – safety relief valves, control valves, steam traps, or triple offset butterfly valves 
  • Intermediate Microsoft Word, Excel, and Outlook required 
  • Knowledge of control valve, steam equipment, and safety relief valves, ASME code, API, and valve sizing software a PLUS
  • Positive and confident attitude with excellent interpersonal skills, team spirit, collaboration, and commitment to growth and development
  • Ability to manage high volume, multiple competing priorities, and customer requests, while maintaining a positive, courteous, and professional attitude
  • Self-starter, detail oriented, excellent time management, and strong organizational skills
  • Experience in inside sales/customer service role is a plus
  • Ability to speak Spanish or German a PLUS

Other Info: 
 

  • Must have valid driver’s license with consistent positive driving record
  • Must pass background, drug, and reference checks
  • Well-rounded benefits package including 401K with contribution, PTO, holidays, and a friendly culture
  • Smaller, growing sales team; high company team member retention

 

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