Inside Sales / Technical Support – VALVES

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Job ID#: 11352

Inside Sales / Technical Support- VALVES – Fully In-Office
Direct Hire; 65K to 95K (based on experience)
77598 – South Houston

**NO outbound sales/cold calling
**Steam trap valve experience required for one opportunity
**Safety relief valve experience required for one opportunity

Duties:
 

• Answer incoming customer service calls/emails and review incoming RFQ’s
• Analyze customer specifications and requirements for suitability with products via review of customer supplied technical data
• Ensure quotes and orders are done efficiently
• Provide product technical support and quotations/product datasheets
• Provide support with commercial and technical issues
• Partner with intercompany departments to support customer requirements
• Assist sales personnel, distributors, and end-users; ensure order accuracy and proper order flow to meet delivery commitments
• Maintain CRM database and input customer data; maintain accurate and organized records
• Maintain knowledge of products, market, industry trends, and competitors
• Promote and maintain a strong customer service image to customers
• Gain and retain extensive product selection application knowledge and comprehension of customer requirements
• Communicate effectively and professionally with all internal and external stakeholders

Qualifications:
 

• Bachelor’s degree in Business Management, Engineering, or related is required
• 3 – 5 years related industrial sales/support experience – safety relief valves, control valves, steam traps, or triple offset butterfly valves 
• Intermediate Microsoft Word, Excel, and Outlook required 
• Knowledge of control valve, steam equipment, and safety relief valves, ASME code, API, and valve sizing software a PLUS
• Positive and confident attitude with excellent interpersonal skills, team spirit, collaboration, and commitment to growth and development
• Ability to manage high volume, multiple competing priorities, and customer requests, while maintaining a positive, courteous, and professional attitude
• Self-starter, detail oriented, excellent time management, and strong organizational skills
• Experience in inside sales/customer service role is a plus
• Ability to speak Spanish or German a PLUS

Other Info: 
 

• Must have valid driver’s license with consistent positive driving record
• Must pass background, drug, and reference checks
• Well-rounded benefits package including 401K with contribution, PTO, holidays, and a friendly culture
• Smaller, growing sales team; high company team member retention

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