Help Desk Associate

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Job ID#: 14220

Help Desk Associate

Temp to Hire; up to $22 hour

Location: Zip code 77055 / In-office position

**Successful candidate will have some exposure to computer support and have a proven background in supporting business systems

**PLEASE NOTE:  Candidate MUST PASS the Wonderlic Test when brought in for in-person interview

Duties:

• Answer calls and emails regarding technical issues from internal team members in 20+ divisions; if cannot resolve issue, work with teams need to be involved until issue is resolved
• Provide computer and systems support for every team member
• Assure customers are current on service call information
• Communicate/work to resolve team members service calls in a professional and accurate way
• Learn and support company's business systems
• Assure quality of support meets department's expectations
• Look for ways to improve support process
• Resolve customers support issues in a timely manner
• Work effectively with programmers and engineers to communicate issues and fixes for systems

Qualifications:

• High School Degree required; some college highly preferred
• Strong Microsoft Software
• Outgoing personality, works well with others, enthusiastic, motivated, and professional
• Excellent follow-through is important!
• Must demonstrate proven customer service examples
• Able to balance multiple and competing priorities simultaneously
• Driven to push to meet company service requirements
• Able to see ‘big picture’ while maintaining focus on the day-to-day details that result in a high level of service

Other Info:

• Hours:  8am to 5pm, Monday-Friday
• Customer service and strong communication skills are key
• Consistently voted Best Place to Work
• Thriving stable organization with a commitment to quality and best in class service
• Excellent benefits package

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