IT Helpdesk Support Specialist

Professional Alternatives

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Job ID#: 16016

IT Helpdesk Support Specialist (Onsite)
Temp to Hire Position
Hiring Now!  Needed ASAP

Onsite Position: In Office – Westchase District
Zip Code 77042

$26-28 hourly based on experience and qualifications

This role provides technical, analytical, and administrative assistance to the company. A main task will be to distribute workstations to new hires and help with hardware and software upgrades to existing employees as needed. You will also troubleshoot, and problem solve IT related issues to help the company create and maintain an effective working environment.

Essential Functions

  • Processes critical EOM functions on multiple servers
  • Performs new PC deployments
  • Performs server checks and minor administration of ERP applications on company servers
  • Performs administration of critical cloud based services: PC backups, security software, etc.
  • Installs software and repairs hardware as needed
  • Resolves IT helpdesk tickets as needed
  • Consults with managers and employees to determine hardware and software needs
  • Trains employees on new software as needed
  • Maintains system capabilities by testing computer components
  • Documents processes
  • Performs regular diagnostic tests


  • Able to provide technical support and resolve issues
  • In-depth knowledge of software, hardware, and networks
  • Able to identify IT needs and train users
  • Proficient in IT helpdesk software
  • Problem solving skills
  • Ability to have effective and collaborative cross-functional interactions
  • Required to analyze and interpret complex data

Education and Experience

  • Bachelor’s degree om computer science, information technology, or similar required
  • 2+ years of experience as an IT Support Specialist required


Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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