Customer Service Representative

Professional Alternatives

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Job ID#: 19490

Customer Service Representative needed for Galleria office 

Immediate opening!

Primarily responsible to collect monies on behalf of of clients while maintaining compliance and professional office and ethical standards. 

Responsibilities

  • Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached. The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
  • Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
  • Collect balance or set up an appropriate payment plan.
  • Review accounts to identify adjustments, discrepancies and create a request for resolution
  • Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment

Knowledge & Skills

  • Basic computer skills
  • Ability to compute basic math calculations
  • Ability to multi-task
  • Competitive
  • Resourceful
  • Goal Driven
  • Great Work Ethic
  • Team Player
  • Punctuality
  • Good Attendance
  • Ability to switch between multiple computer systems
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  • Strong listening skills
  • Ability to communicate clearly and succinctly is required
  • Ability to talk to others to convey information effectively and professionally
  • Capable of handling difficult, escalated calls and reach resolution
  • Dependable and punctual
  • Stress tolerance
  • Ability to maintain professional demeanor
  • Must be able to efficiently navigate through the CUB’s system
  • Well organized in taking and processing payments
  • Ability to effectively handle calls while maintaining the client’s and Firm’s standards.

 Previous experience

  • Previous experience in customer service, sales, collections, or a related role is preferred
  • Attain working knowledge of the Client’s processes and requirements and be able to communicate this in a professional matter.
  • Successfully overcoming objections in a short period of time.
  • Working independently and productively without close supervision.
  • Bilingual in Spanish a plus.
  • High School Diploma or GED.
 

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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