Customer Success Agent

Professional Alternatives

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Job ID#: 21944

Customer Success Agent  – TTH
Woodlands Area – 77380 – Fully in-office (Not hybrid/remote)
Up to $33 – need SAP and great communication skills!

Responsibilities:

  • Manage customer orders, account reconciliation, and setup/maintenance requests to ensure maximum reliability and customer satisfaction.
  • Oversee customer order management in ERP systems like SAP.
  • Receive and process customer purchase orders (POs) ensuring accuracy and compliance with document retention procedures.
  • Coordinate with shipping clerks across multiple plants to ensure orders are fulfilled and shipped on schedule; communicate updates to customers as needed.
  • Handle timely and accurate communication of any order changes to customers and internal stakeholders.
  • Collaborate with internal and external teams to resolve customer order and billing issues promptly.
  • Support team during high-volume order periods or operational challenges to foster a cohesive work environment.
  • Maintain detailed “Order Entry Notes” documenting customer order patterns and special instructions.
  • Escalate customer issues to team leads or supervisors as necessary.
  • Process month-end billing activities accurately and within established timelines.
  • Manage order changes related to product allocation among different plants as required.
  • Monitor and manage open deliveries within department targets; coordinate notifications of changes with shipping clerks and customers.
  • Assign reason codes in SAP for invoice corrections and process credit/debit requests according to company policies.

Requirements:

  • 2+ years of experience in full-cycle order processing.
  • Proficiency in Microsoft Office Suite, particularly Excel with Pivot Tables and Formulas.
  • Experience with ERP systems, preferably SAP.
  • High school diploma required; college degree preferred.
  • Demonstrated stability in previous roles (i.e., good tenure).

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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