Collections Manager

Professional Alternatives

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Job ID#: 22034

Collection Manager – Florida (Financial Industry)

  • Responsible for the effective and efficient collection of past due accounts and for maintaining delinquency to meet or exceed goals set by the VP of Collections
  • Assist the VP of Collections in reaching the Collection goals of the department and Collections Officers and carrying out the strategic vision, and goals
  • Responsible for auditing Collections Officers’ queues, late-stage resolutions and remedies, recommendation of repossessions, recommendation of charge-offs, and controlling risk and loss 
  • Assist the Bankruptcy and Real Estate Specialist and Repossession Specialist as needed.
  • Demonstrate a full working knowledge of FDCPA, UDAAP, TCPA, Service Members Civil Relief Act, and any applicable Federal or State consumer protection laws or guidelines
  • Supervise the training of the Collections Officers, perform routine auditing, and supply adequate reporting of all Collections areas to the VP of Collections


  • Five years of similar or related experience
  • Management/Supervisor experience – this role will have 8 to 10 direct reports
  • Great interpersonal skills – dealing with both inside and outside organization for purpose of conflict resolution, building relationships, and soliciting cooperation
  • Proficient in Microsoft Excel, Word and Outlook required
  • Working knowledge of all State and Federal Consumer Protection laws
  • IN office role – no remote



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