Service Advisor

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Job ID#: 22760

Insulation Equipment Service Advisor
Direct Hire; up to 50K + Bonus
Southeast Dallas – Zip 75227

**Must have a ‘can do’ attitude where customers come first
**Must be passionate and excited about great potential for upward growth

Duties:
 

• Initiate equipment services and repairs by ascertaining performance problems and services requested
• Develop estimates, write repair orders, and maintain customer rapport and records
• Ascertain equipment problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules
• Schedule diagnostics with technicians
• Develop estimates by costing materials, supplies, and labor
• Calculate customer’s payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Obtain approval signatures and enters RO into service database system
• Maintain customer rapport by explaining estimates and expected return of equipment, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, and answering questions and concerns
• Maintain equipment records by recording problems and corrective actions planned
• Participate in educational opportunities and reading manufacturers’ publications

Qualifications:
 

• High school diploma, GED, or equivalent
• 2-plus years of experience in a service advisor role; strong customer service experience  
• Computer and point-of-sale proficiency; technology savvy
• Willingness to learn new products and equipment
• Must be a problem-solver with a focus on quality, productivity, safety management, and equipment maintenance  
• Experience reporting research results and estimating

Other Information:
 

• Must be a highly motivated, energetic individual who can positively represent the organization
• Promotability from within; growing organization
• Monday – Friday 7.30am to 4.30pm 
• PTO is accumulated at 1 day per month; benefits offered
• Valid driver’s license with an acceptable driving record
• Bilingual in English/Spanish A PLUS
• Must pass local and national criminal background check and drug screen

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