Customer Service Representative

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Job ID#: 23224

Contract Customer Service Rep Needed ASAP 

To $29 hourly 

Hybrid schedule – 77086 Northwest Houston 

Hours – 8-5pm or 7-4 M-F 
 
 
REQUIRED SKILLS: 
– 2 YEARS MINIMUM OF ADMIN/CLERICAL OR CUSTOMER SERVICE EXPERIENCE 
– MUST HAVE STABLE WORK TENURE – MUST BE MORE ANALYTICAL FOCUSED  

— CANDIDATES MUST HAVE MICROSOFT EXCEL EXPERIENCE 

– EXPERIENCE USING ORACLE CLOUD – THIS IS A HIGHLY PREFERRED SKILL, NOT REQUIRED  
 
PRIMARY DUTIES & RESPONSIBILITIES: 
– Communicating with customers to address their needs and/or professionally handling potential issues with products or services. 
– Quoting assigned customers on requests received. 
– Managing customer needs and expectations by proactively reviewing open orders. 
– Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed. 
– Liaise with customers regarding quotations and invoicing queries. 
– Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls. 
– Work with service coordinator to arrange for Service personnel to be available for the respective service call. 
– Perform other duties as assigned. 
 
EDUCATION & EXPERIENCE QUALIFICATIONS: 
– High School Diploma or GED. 
– Ability to pass a drug screen & background check. 
– Experience in a customer service-oriented role preferred. 
– Must be proficient in Microsoft office. 
– Prior experience in ERP systems a plus 
– Excellent organization skills with the ability to keep track of multiple priorities. 
– Ability to adapt and be cross-trained to learn all job duties as required. 
– Ability to work in a fast-paced environment. 

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