Escrow/Branch Manager (West Palm Beach, Florida)

Professional

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Job ID#: 23934

PRIMARY RESPONSIBILITIES:

  • Ensure daily branch operations are conducted in accordance with operations standards

  • Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing

  • Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting and mortgage

  • Ensure quality customer service. 

  • Review and respond to monthly quality and accounting audits

  • Ensure proper handling of all funds and closings

  • Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue

  • Perform as a team member in allocating and coordinating the work flow

  • Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures

  • Keep abreast of area competitors' products, services and costs

  • Maintain and foster branch participation in division/community events

  • Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.

  • Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures

 

MANGEMENT RESPONSIBILITIES:

  • Ensure appropriate staffing to meet department needs

  • Utilize recruiting and selection tools/processes to build organizational talent

  • Delegate work according to employee's abilities and skills

  • Evaluate employee performance and plan for compensation actions in accordance with that performance

  • Provides developmental opportunities through identification of internal and external training opportunities

  • Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors

  • Maintain staff schedules to provide adequate coverage at all times

  • Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.

  • Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions

 

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