Service Advisor
Professional Alternatives
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Job ID#: 24411
Service Advisor
Dallas, Texas Zip Code 75227
Hours are Monday – Friday 7:30am to 4:30pm
Base salary of up to $60,000 (based on experience) + bonus potential
Full benefits on a contributory basis, PTO, 401k, Life Insurance
Service Advisor (Insulation Equipment)
Job Responsibilities
- Initiates equipment services and repairs by ascertaining performance problems and services requested.
- Develops estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains equipment problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
- Schedules diagnostics with technicians
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of equipment, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
- Maintains equipment records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications/Skills
- Equipment Maintenance
- Problem solving
- Reporting research results
- Quality focus
- Productivity
- Estimating
- Willing to learn new products and equipment
- Customer service
- Safety management
Requirements
- High school diploma, GED, or equivalent
- 2+ years of experience in a service advisor role strongly preferred
- English / Spanish bilingual is A PLUS!!!
- Computer (excel) and point-of-sale proficiency
- Previous customer service experience
- Valid driver’s license with an acceptable driving record
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!
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*Due to the high volume of applications we receive, we are not able to personally respond to all applicants. However, if you are selected to move forward in the hiring process, you will be contacted regarding next steps.