Bilingual Technical Support Representative
Professional Alternatives
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Job ID#: 24701
Bilingual Regional Technical Support Representative
Contract to Hire
In office unless traveling
Great Greenway Plaza office location – Zip Code 77046
Pay to $23 hour based on experience and qualifications
(Must be fluent in Spanish)
Roles/Responsibilities
- Research and resolve credit card terminal and point-of-sale systems’ issues from clients and sales partners.
- Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Improve customer experience by listening, identifying problems, and fixing them.
- Provide resolution by identifying problems, researching answers & guiding merchants through corrective steps.
- Receive & resolve inbound calls, emails, chats, tasks, and tickets.
- This position requires attention to detail, good-work ethic; employees are required to complete projects under tight deadlines even when there are competing requirements or changes in assignments.
- As a Technical Support Technician, you will occasionally be called upon to perform other duties not included in this job description.
- Demonstrate exemplary performance and attendance.
- Must be flexible in work hours
- Must be willing and available to travel to sites when needed.
- Must be able to work under minimal supervision
Qualifications
- High School Diploma or higher
- Interpersonal skills to coordinate and interact with other departments
- Highly creative, excellent management skills, and forward-thinking
- Minimum of 2 years’ working with Point-of-Sale Systems (examples include Dinerware, Aloha, Micros, Square) is preferred
- Must have advanced knowledge of working with windows-based operating systems as well as Android-based systems
- Self-driven and strong problem-solving skills
- Excellent written, listening, and verbal communication skills
- Full knowledge of all relevant computer applications
- Experience working with HubSpot, Zendesk or Salesforce will be an added advantage
- Must be fluent in Spanish
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!
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*Due to the high volume of applications we receive, we are not able to personally respond to all applicants. However, if you are selected to move forward in the hiring process, you will be contacted regarding next steps.