Bilingual Technical Support Representative
Professional Alternatives
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Job ID#: 24701
Bilingual Regional Technical Support Representative
Contract to Hire
In office unless traveling
Great Greenway plaza office location
Pay to $23 hour based on experience and qualifications
(Must be fluent in Spanish)
Roles/Responsibilities
- Research and resolve credit card terminal and point-of-sale systems’ issues from clients and sales partners.
- Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Improve customer experience by listening, identifying problems, and fixing them.
- Provide resolution by identifying problems, researching answers & guiding merchants through corrective steps.
- Receive & resolve inbound calls, emails, chats, tasks, and tickets.
- This position requires attention to detail, good-work ethic; employees are required to complete projects under tight deadlines even when there are competing requirements or changes in assignments.
- As a Technical Support Technician, you will occasionally be called upon to perform other duties not included in this job description.
- Demonstrate exemplary performance and attendance.
- Must be flexible in work hours
- Must be willing and available to travel to sites when needed.
- Must be able to work under minimal supervision
Qualifications
- High School Diploma or higher
- Interpersonal skills to coordinate and interact with other departments
- Highly creative, excellent management skills, and forward-thinking
- Minimum of 2 years’ working with Point-of-Sale Systems (examples include Dinerware, Aloha, Micros, Square) is preferred
- Must have advanced knowledge of working with windows-based operating systems as well as Android-based systems
- Self-driven and strong problem-solving skills
- Excellent written, listening, and verbal communication skills
- Full knowledge of all relevant computer applications
- Experience working with HubSpot, Zendesk or Salesforce will be an added advantage
- Must be fluent in Spanish
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