Bilingual Customer Service Agent

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Job ID#: 24768

Bilingual Customer Success Agent Needed
In Office Role
Great Greenway Plaza Location
to $20 hourly Contract to Hire

Duties/Responsibilities:

• Communicate with customers over phone and email
• Work with the technical team to get working products to customers
• Resolve customer issues or complaints while maintaining a professional and calm demeanor.
• Process orders or payments and work with customers in the event of issues or discrepancies
• Actively manage Customer Service cases to ensure response times to customers meets and/or exceeds to agreed service level
• Manage and audit inventory deployed to the field
• Maintain complete and accurate customer data across systems
• Work cross-functionally with other teams as needed on projects relevant to co. success
• Follow up on all questions and issues in a reasonable timeframe

Education and Experience:
 

• MUST BE BILINGUAL (Read, write, speak) Spanish/English
• Bachelor’s degree or some college preferred
• One year of customer service experience

• Excellent verbal and written communication skills
• Extensive knowledge of customer service procedures and principles
• Organized with attention to detail and follow through
• Proficient in Microsoft Office Suite or related software

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