Dispute Analyst

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Job ID#: 26507

Dispute Analyst
We are seeking a highly skilled and detail-oriented Accounts Receivable Dispute Analyst. The ideal candidate will have extensive experience in dispute resolution, advanced Excel proficiency (including pivot tables, VLOOKUP, etc.), and a keen eye for detail. This role requires strong analytical and problem-solving skills to manage and resolve billing disputes efficiently.
Key Responsibilities:

• Serve as the primary point of contact for assigned local/regional accounts, addressing billing issues and customer concerns.
• Provide exceptional customer service in handling collection matters, issuing refunds, processing account adjustments, and resolving discrepancies.
• Monitor and manage assigned account portfolios, ensuring timely follow-ups, reconciliations, and necessary account adjustments.
• Process revenue adjustments (credits/debits) in the accounting system with appropriate approvals.
• Collaborate with sales, branch, and senior management to expedite dispute resolutions.
• Conduct in-depth account research to investigate and resolve billing disputes.
• Maintain clear and effective communication with direct managers and district controllers regarding account statuses.
• Prepare and process documentation for accounts transitioning to third-party collections.
• Build and sustain positive relationships with customers and internal stakeholders.
• Generate and submit weekly and monthly reports to supervisors and district controllers.
• Ensure accurate reconciliation of customer disputes and outstanding balances.
• Actively participate in team meetings and contribute to process improvements.
• Meet department performance goals and execute additional duties as assigned.

Qualifications & Requirements:

• Minimum of 4+ years of experience managing commercial accounts of varying sizes.
• Strong communication, negotiation, and customer service skills.
• Ability to thrive in a fast-paced environment with evolving procedures.
• Proficiency in handling multiple systems concurrently.
• Strong analytical and problem-solving skills related to customer service and collections.
• Excellent attention to detail with a commitment to accuracy and quality.
• Proficiency in Microsoft Outlook, Word, and advanced Excel (including pivot tables, VLOOKUP, and other functions).
• Experience with Oracle, GetPaid, or similar financial systems is a plus.
• Ability to work both independently and collaboratively within a team environment.

If you are a proactive professional with a passion for dispute resolution and customer service, we encourage you to apply.

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