Customer Service
Professional Alternatives
Job ID#: 9349
Job Title: Call Center Representative- Remote
Location: Houston, TX
Salary: $16.50 / hour
Our client is seeking an energetic and reliable Call Center Representative to join their call center team in Houston, TX. This person will be responsible for answering incoming client calls, resolving customer issues, and directing calls to the managerial team when necessary.
Job Description:
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Answer incoming customer phone calls and take appropriate action for each call
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Maintain customer satisfaction ratings based on explicit criteria set forth by the company
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Attend mandatory training sessions to stay updated on product or company policy changes
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Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
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Input data into the company computer platform to keep each customer record updated
Qualifications:
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High school diploma required
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Strong computer skills
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Excellent interpersonal communication skills
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High level of professionalism
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Must be available to work some holidays and weekends
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Strong problem-solving abilities
Additional Information:
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Encouraging work environment and supportive company culture
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Remote position
*Due to the high volume of applications we normally receive, we are not able to personally respond to all applicants. However, if you are selected to move forward in the process, you will be contacted soon regarding next steps.
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!