Customer Service

Professional Alternatives
Job ID#: 9349
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Answer incoming customer phone calls and take appropriate action for each call
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Maintain customer satisfaction ratings based on explicit criteria set forth by the company
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Attend mandatory training sessions to stay updated on product or company policy changes
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Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
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Input data into the company computer platform to keep each customer record updated
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High school diploma required
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Strong computer skills
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Excellent interpersonal communication skills
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High level of professionalism
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Must be available to work some holidays and weekends
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Strong problem-solving abilities
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Encouraging work environment and supportive company culture
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Remote position
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!