Professional Alternatives

Job ID#: 9555

Warranty Coordinator

Direct Hire; up to 55K+ bonus

Dallas – 75201

Duties:

  • Facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction
  • Schedule subcontractors to make repairs
  • Proactively resolve customer issues after closing of home
  • Receive and confirm receipt of homeowner warranty requests
  • Enter all incoming warranty requests using Brix
  • Make initial contact with homeowners and Warranty Managers and/or builders to schedule inspection appointments
  • Evaluate homeowner repair issues to determine if they are warrantable items or not
  • Communicate effectively to homeowner if repair issue is deemed non-warrantable
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Schedule with Warranty Managers and/or builders to coordinate designated warranty repairs
  • Certify warranty work is completed within contractor obligations
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Conduct business in a professional and ethical manner to serve customers and increase goodwill and profit of company
  • Develop and maintain good rapport with subcontractors and homeowners
  • Work with 3rd party warranty provider

Qualifications:

  • High School Diploma required with 1 year related warranty and residential construction experience
  • Strong Microsoft Word, Excel, PowerPoint and Outlook; technology savvy
  • Multi-task, ensure great communication, and ensure a systematic approach in carrying out tasks
  • Must provide exemplary and memorable customer service
  • Work effectively in high pressure situations

Other Info:

  • Fast-paced business setting
  • Company is growing quickly
  • New team members must be enthusiastic team players with positive attitudes
  • Benefits include medical, dental and vision insurance, 401K, PTO, Holidays, Birthday Time Off, and office perks

 

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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