Customer Service Rep.

Job ID#: 9616

Call Center/Customer Service Rep – 77029 TTH

 16- 17$

Hours 7-5 with alternating Sat. some flexibility

*Bilingual a plus!

• Establishes customer accounts with quotes and information gathering

• Enters service changes in database                                         

• Confirms understanding of needs, issues and requests

 • Serves as customer advocate by solving issues and problems

 • Communicates with concise, accurate information

 • Assist with special projects

 • High volume incoming calls into call center

 • Promotes company operating procedures

• Ensure environmentally correct safe workplace practices (must wear mask while on site)

Needed success skills:

 • Excellent verbal, written and analytical skills

 • MS office and search skills for customer database

• Professional phone demeanor

• Multi-tasking ability

• Problem solving

 • Ability to react well under pressure and conflict

 • Work well with team and independently

• HS diploma

 • 1+ years of heavy call center/customer service experience