Customer Service

Professional Alternatives
Job ID#: 9629
Job Title: Customer Service Escalation Specialist
Location: Remote (U.S.)
Type: Temporary
Pay: $30 / hour
Job Description/Responsibilities:
- Receive escalated calls from external customers for complaint resolution
- Manage complex customer escalations
- Interact with external customers/organizations to facilitate order process flow
- Provide timely updates for both internal and external customers
- Maintain communication with our internal and external customers
- Work with internal and external customers to come up with the best solutions
Qualifications/Requirements:
- Requires previous management, supervisory and/or experience in a high escalation customer service role
- Advanced troubleshooting and problem-solving skills required
- Must have demonstrated excellent listening, interpersonal and leadership skills, and the ability to organize simultaneous tasks
- High School diploma or GED equivalent required
- Solid understanding of Escalated Issues
- Excellent computer skills
*If you are a service champion who has experience handling highly escalated calls and is always looking to deliver personalized service, then connect with us today!
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!