• Contract

Professional Alternatives

Job ID#: 9629

Job Title: Customer Service Escalation Specialist
Location: Remote (U.S.)
Type: Temporary
Pay: $30 / hour

Job Description/Responsibilities:

  • Receive escalated calls from external customers for complaint resolution
  • Manage complex customer escalations
  • Interact with external customers/organizations to facilitate order process flow
  • Provide timely updates for both internal and external customers
  • Maintain communication with our internal and external customers
  • Work with internal and external customers to come up with the best solutions


  • Requires previous management, supervisory and/or experience in a high escalation customer service role
  • Advanced troubleshooting and problem-solving skills required
  • Must have demonstrated excellent listening, interpersonal and leadership skills, and the ability to organize simultaneous tasks
  • High School diploma or GED equivalent required
  • Solid understanding of Escalated Issues
  • Excellent computer skills

*If you are a service champion who has experience handling highly escalated calls and is always looking to deliver personalized service, then connect with us today! 


Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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