Customer Service

Job ID#: 9629

Job Title: Customer Service Escalation Specialist
Location: Remote (U.S.)
Type: Temporary
Pay: $30 / hour

Job Description/Responsibilities:

• Receive escalated calls from external customers for complaint resolution
• Manage complex customer escalations
• Interact with external customers/organizations to facilitate order process flow
• Provide timely updates for both internal and external customers
• Maintain communication with our internal and external customers
• Work with internal and external customers to come up with the best solutions

Qualifications/Requirements:

• Requires previous management, supervisory and/or experience in a high escalation customer service role
• Advanced troubleshooting and problem-solving skills required
• Must have demonstrated excellent listening, interpersonal and leadership skills, and the ability to organize simultaneous tasks
• High School diploma or GED equivalent required
• Solid understanding of Escalated Issues
• Excellent computer skills

*If you are a service champion who has experience handling highly escalated calls and is always looking to deliver personalized service, then connect with us today!