Professional Alternatives

Job ID#: 9707

Customer Service Rep Needed – 77042

*Bilingual Preferred

Southwest – Westchase Area Corp for training-2 wks (Masks, sanitized then remote)

Contract – 15.00 Hourly

Call Center Location (Open 365, Hours Rotating schedule 6:30-11:30) (Schedule 2:30pm -11:30pm)

Duties

  • Receives Inbound-Calls from customers and employees.
  • Conducts Outbound-Calls and email communications for follow up.
  • Generate tickets and assign them to the appropriate branches, internal teams, or vendors in order for them to complete requests.
  • Knowledgeable for all disciplines that are within the call center with the ability to educate others on how processes are handled.
  • Meet and exceed established center productivity and quality standards.
  • Provides excellent and professional customer service at all times.

 

Needed:

    • Must have a High School diploma
    • Minimum 1 year experience in a Banking, Retail, Sales or other role that involves direct customer service, REQUIRED!
    • 1 – 2 years previous Call Center experience, Required
    • Banking experience or similar field, is a plus.
    • Experience with hardware/network troubleshooting, preferred.
    • Must have:
      • The ability to work a flexible, rotating schedule (evenings, weekends, holidays).
      • Strong PC skills (i.e. proficiency with Microsoft Office) * will be tested on this
      • The ability to multi-task; work well in a team environment with minimal supervision.

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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