Job ID#: 9707
Customer Service Rep Needed – 77042
Southwest – Westchase Area Corp for training-2 wks (Masks, sanitized then remote)
Contract – 15.00 Hourly
Call Center Location (Open 365, Hours Rotating schedule 6:30-11:30) (Schedule 2:30pm -11:30pm)
- Receives Inbound-Calls from customers and employees.
- Conducts Outbound-Calls and email communications for follow up.
- Generate tickets and assign them to the appropriate branches, internal teams, or vendors in order for them to complete requests.
- Knowledgeable for all disciplines that are within the call center with the ability to educate others on how processes are handled.
- Meet and exceed established center productivity and quality standards.
- Provides excellent and professional customer service at all times.
- Must have a High School diploma
- Minimum 1 year experience in a Banking, Retail, Sales or other role that involves direct customer service, REQUIRED!
- 1 – 2 years previous Call Center experience, Required
- Banking experience or similar field, is a plus.
- Experience with hardware/network troubleshooting, preferred.
- Must have:
- The ability to work a flexible, rotating schedule (evenings, weekends, holidays).
- Strong PC skills (i.e. proficiency with Microsoft Office) * will be tested on this
- The ability to multi-task; work well in a team environment with minimal supervision.