Job ID#: 9873
Contact Center Specialist Role!
3 Month Contract
Starkville, MS 39759
To 15$ Hourly Start ASAP
Provide account information to customers via phone, email and mail. Help resolve customer issues as necessary and provide customers with services related to Internet banking, Mobile banking, Voice Response, and Debit Cards. Provide help in Support Services where necessary.
- Attend to customer calls and emails promptly and accurately by researching inquiries, communicating with other staff members, responding to questions, etc. (both via phone, Internet, and interpersonal).
- Provide customers from the banking centers and other departments with answers to a broad range of inquiries and questions related to all banking applications.
- Provide product information and cross-sell bank services whenever possible.
- Provide support for the Support Services area and perform other duties as assigned by supervisory personnel.
- Must be able to work a flexible schedule up to 8pm.
- Previous banking experience preferred but not required.
- Know Microsoft Office, Good grammar and Customer Service skills; including a pleasant voice and superior telephone communication skills
- High school diploma or equivalent