Help Desk Associate

Professional Alternatives

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Job ID#: 9976

Help Desk Associate

Temp to Hire; up to $19

77055 zip – in office position

Duties: 

 

  • Answer calls and emails regarding technical issues from internal team members in 20+ divisions; if cannot resolve issue, work with teams need to be involved until issue is resolved
  • Provide computer and systems support for every team member
  • Assure customers are current on service call information 
  • Communicate/work to resolve team members service calls in a professional and accurate way
  • Learn and support company's business systems
  • Assure quality of support meets department's expectations
  • Look for ways to improve support process
  • Resolve customers support issues in a timely manner
  • Work effectively with programmers and engineers to communicate issues and fixes for systems

Qualifications:

  • High School Degree required; some college highly preferred
  • Strong Microsoft Software
  • Exposure to computer support with proven background in supporting business systems
  • Outgoing personality, works well with others, enthusiastic, motivated, and professional
  • Follow up is important!
  • Must demonstrate proven customer service examples
  • Able to balance multiple and competing priorities simultaneously
  • Driven to push to meet company service requirements
  • Able to see ‘big picture’ while maintaining focus on the day-to-day details that result in a high level of service

Other Info:

  • 8am to 5pm; may rotate weekends being on call (not in office)
  • Not seeking programmers or software engineers or more technical roles
  • Need technical aptitude; customer service and strong communication skills are key
  • Technical/help desk experience in Window & Microsoft Office platforms and company specific software preferable

 

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!

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