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Job ID#: 27666
This position is 100% in-office/on-site Monday – Friday in Jacksonville, FL.
JOB SUMMARY:
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
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Ensure daily branch operations are conducted in accordance with operations standards
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Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
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Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage
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Ensure quality customer service. Monitor and respond to customer service management system
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Review and respond to monthly quality and accounting audits
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Ensure proper handling of all funds and closings
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Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
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Perform as a team member in allocating and coordinating the workflow
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Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
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Keep abreast of area competitors' products, services, and costs
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Maintain and foster branch participation in division/community events and promote company values and culture
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Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
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Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
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Other duties as assigned
MANAGEMENT RESPONSIBILITIES COACHING & FEEDBACK:
With Direct Reports:
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Ensure appropriate staffing to meet department needs
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Utilize recruiting and selection tools/processes to build organizational talent
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Delegate work according to employee's abilities and skills
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Evaluate employee performance and plan for compensation actions in accordance with that performance
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Provides developmental opportunities through identification of internal and external training opportunities
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Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors
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Maintain staff schedules to provide adequate coverage at all times
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Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
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Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
REQUIRED EDUCATION:
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High School Diploma or equivalent required. College degree preferred.
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Notary Public preferred.
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Escrow Officer license required.
REQUIRED EXPERIENCE:
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Minimum of 3-5 years Escrow Operations Experience
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Supervisory Minimum of 2 years at a supervisory level or above.
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Specialize in RESPA with understanding of company's underwriting guidelines
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Understanding of title and settlement rules and regulations
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Effective communication, presentation, and organization skills
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Capacity to work in a multi- location team environment
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Ability to prioritize conflicting demands & meet department needs with available resources
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Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus
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Loyal: Shows firm and constant support to a cause
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Team Player: Works well as a member of a group
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Functional Expert: Considered a thought leader on a subject
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Self-Starter: Inspired to perform without outside help
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Goal Completion: Inspired to perform well by the completion of objectives
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Resolve complex problems and execute complex transactions as needed
