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Job ID#: 30815
Receptionist/Customer Service Representative – “Director of 1st Impressions”
Contract to hire role – In office!
Pay to $20 hourly depending on experience
Great Katy Area location – Zip Code 77494
“Be part of a great company where people MATTER!”
Do you thrive in a role where you can help others and make a difference? Join our team as a receptionist/customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.
Duties:
- Answer and transfer phone calls to an appropriate employee
- Greets and log clients, visitors, and guests; determines the purpose of each person’s visit and escorts him or her to the appropriate location.
- Support office and management with general administrative duties/tasks
- Pickup/receive mail, documents packages and courier deliveries to review & distribute to designated employees
- Maintain office products and supplies; order as needed
- Manage conference and training room calendars
- Manage marketing materials
- Manage employee uniforms
- Manage awards
- Respond promptly to customer inquiries/complaints and escalate as necessary
- Performs other related duties as assigned.
Requirements:
- 1+ year administrative support experience
- Excellent mastery of Microsoft Office Suite
- Clear background
- Impeccable references
- Mature, dependable demeanor
- Excellent interpersonal and customer service skills.
- Prior experience in a customer-facing role preferred, but not required
- Excellent verbal and written communication skills to including active listening
- Problem-solving abilities
Physical Requirements:
- Prolonged periods of sitting at a desk.
- Must be able to lift up to 15 pounds at times.
