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Job ID#: 31661
The Collection Specialist is responsible for contacting customers to collect on mid-stage delinquent loans. This role requires strong communication, negotiation skills, and the ability to handle high call volumes while maintaining accuracy and professionalism.
Key Responsibilities:
- Contact customers via outbound and inbound calls, and other approved communication methods, to collect delinquent loan payments.
- Negotiate payment terms and methods to secure debt resolution.
- Maintain accurate records of all customer interactions and account updates in company systems.
- Follow company policies and call models to ensure compliance and consistent collection practices.
- Provide excellent customer service while addressing account delinquencies.
- Maintain the highest level of confidentiality and privacy regarding customer accounts.
Qualifications:
- Minimum of 4 years of collections experience; call center experience preferred.
- Ability to handle a high volume of inbound and outbound phone calls.
- Strong verbal communication and negotiation skills.
- Basic math and computer skills; proficiency with MS Office.
- Ability to type at least 25 words per minute.
- Strong organizational and time management skills.
- Professionalism and discretion in handling sensitive account information.
