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Job ID#: 32538
Branch Manager – Scottsdale, AZ (On-site)
Are you ready to take on a pivotal role in overseeing branch operations and driving excellence in customer service? We are seeking a dedicated Branch Manager to lead our team in Scottsdale, AZ, and uphold the highest standards in title and settlement processes.
Primary Responsibilities:
- Ensure seamless branch operations in compliance with operational standards
- Develop and maintain efficient processes for timely processing of title, scheduling, and closing
- Deliver exceptional customer service and serve as the main point of contact for customer inquiries
- Manage branch budgets to optimize revenue and reduce expenses
- Stay abreast of industry regulations and competitor landscape
- Foster a culture of community engagement and uphold company values
- Facilitate and oversee all aspects of settlement transactions
- Address and resolve any outstanding issues in escrow quality assurance reports
Required Skills:
- High School Diploma or equivalent
- Licensing requirements as mandated by State/Federal Agencies
- Notary Public license requirements as per State regulations
- 3-5 years of experience in Escrow Operations
- Minimum 2 years of supervisory or higher-level experience
- Proficiency in RESPA guidelines, title and settlement regulations
- Strong communication, presentation, and organizational skills
- Ability to work effectively in a multi-location team environment
Nice to Have Skills:
- Proficiency in Microsoft Windows, Outlook, Excel, and Softpro
- Notable traits such as being a team player, functional expert, and self-starter
- Builder experience a plus
Preferred Education and Experience:
- High School Diploma or equivalent
- 3-5 years of Escrow Operations Experience
- Minimum 2 years at a supervisory level or above
- Understanding of title and settlement rules and regulations
Other Requirements:
- Must be able to handle complex problems and transactions as needed
- Ability to manage a team of 6 direct reports
- Experience overseeing a high volume of closings, preferably 125-175 per month
Join us in shaping the future of branch operations and customer service excellence. Take the next step in your career and apply today!
