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Job ID#: 33340
Customer Success Associate (Remote)
Indefinite Contract
Location: Remote (Various hours depending on U.S. area supported)
Schedule: Fulltime 40 hrs Contract
Pay Rate: Up to $25 hour depending on experience
In this role you will provide professional, day-to-day support for our field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing.
Job Description:
- Communicate with customers and sales and clinical representatives over phone and email
- Work with the operations team to get products to customers
- Process sales orders and work with customers in the event of issues or discrepancies
- Actively manage Customer Service cases in Salesforce to ensure response times to customers meets and/or exceeds service level agreement levels
- Manage and audit inventory deployed to the field in trunk stock and on customers’ shelves
- Maintain complete and accurate customer data across systems (Salesforce, ERP system)
- Work cross-functionally with the finance, sales, marketing, and operations teams as needed on projects relevant to co. success
Qualifications:
- Bachelor’s degree preferred or equivalent experience
- 2+ years of customer success experience, healthcare/biotechnology/medical device preferred
- Experience using Salesforce and ERP system such as SAP or Oracle
- Exceptional oral and written communication skills
- Ability to work in a fast-paced environment while managing multiple priorities
- Operate as a team and/or independently while demonstrating flexibility to changing requirements
*Remote opportunity. Will need to provide your own high-speed internet connection and workspace. Computer equipment will be provided by the company.
