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Job ID#: 33591
Contract Customer Service Representative
Immediate Opportunity!
Assignment Duration: 90 days, possible temp to hire
Location: North Houston – Zip Code 77032
IN OFFICE ROLE!
Pay Rate: Up to $25 hour depending on experience
Job Description:
- Communicate with customers and sales representatives over phone and email
- Work with the operations team to get products to customers
- Process sales orders and work with customers in the event of issues or discrepancies
- Actively manage Customer Service cases to ensure response times to customers meets and/or exceeds service level agreement levels
- Maintain complete and accurate customer data across systems (Oracle Net Suite & Excel)
- Work cross-functionally with other teams as needed
Qualifications:
- Some college preferred
- 2+ years of customer success experience – manufacturing preferred
- Intermediate use of Microsoft office including Excel – Pivot tables, VLOOKUP’s and formulas
- Experience using ERP system such as Oracle
- Exceptional oral and written communication skills
- Ability to work in a fast-paced environment while managing multiple priorities
- Operate as a team and/or independently while demonstrating flexibility to changing requirements
