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Job ID#: 37169
Customer Service Advisor
**Chemicals experience required**
Contract to Hire Position – Immediate Opportunity
Great Woodlands area location
Pay to $27 hourly
Great hybrid schedule after training period!
Join our dynamic team as a Customer Service representative with a focus on the chemicals industry.
Position works in a fast-paced and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Deliver excellent customer service by being reliable, responsive, empathic & competent.
- Manage open orders by adhering to established internal processes & procedures to ensure consistency within the department.
- Establish and maintain effective communication with customers, responding to inquiries on orders, products and assisting with general information.
- Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.
- Serve as primary point of contact with existing key accounts.
- Work with accounts from placement of order through delivery.
- Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
- Work closely with sales team to understand trends and identify growth opportunities and upcoming projects.
- Enter and manage non-conformance for their customer in a timely manner.
- Coordinate all internal communication to assigned accounts.
- Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
- Support coworkers in best practices and teamwork toward achieving exceptional customer experience.
- Acknowledge & process new purchase orders within 24 hours.
- Portray a positive and professional image of the company and self with interacting with customers and colleagues.
- Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Establish and maintain effective communication with customers, responding to inquiries about products and assisting with general information.
- Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on Indorama’s family of products and services.
- Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.
Required Skills:
- 3-5 years of relevant experience in the chemicals industry
- MUST HAVE! Customer Order Management experience managing bulk truck orders
- Bilingual English/Spanish a plus!
- Experience with an ERP system, SAP preferred
- Proficient in MS Excel, Word and Outlook
- Exceptional communication and interpersonal skills
- Ability to resolve difficult and complex issues and to work with cross-functional departments.
- Demonstrate strong organizational skills with a sense of urgency, flexibility, and adaptability.
- Proven ability to multi-task in a fast-paced and often high stress environment.
- Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise
Preferred Education and Experience:
- High school diploma or equivalent required
- Additional certification in customer service or related field is advantageous
Other Requirements:
- Full-time position requiring 40 hours per week
- Onsite position at corporate Woodlands location, transitioning to a hybrid model after 3 months of training
- Flexible schedule, with 3 days in the office and 2 days remote after transitioning to a hybrid model
- Ability to work in a collaborative team environment
If you are a dedicated customer service professional with experience in the oil & gas industry, we encourage you to apply now and become a valuable member of our team dedicated to excellence in customer service.
