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Job ID#: 42416
Customer Service Administrative Support
Immediate Opportunity! Needed ASAP
Great East Houston location – 77029
Contract to Hire
Pay to $24 hourly
In this role you will become fully trained as Customer Service Representative, but the primary role will be administrative support to our busy customer service group!
Primary Responsibilities
• Answer inbound customer calls and assist with service requests, scheduling, account questions, and general customer needs when needed.
• Enter and update customer orders accurately within the company’s operating system.
• Assist Sales Representatives with customer and order related questions.
• Prepare customer quote sheets using Microsoft Excel.
• Prepare and send documents through DocuSign when needed.
• Perform order entry audits to ensure orders are entered accurately and all required information is included.
• Make courtesy calls to customers regarding deliveries, service, account information, or other follow up needs.
• Assist with reviewing Customer Service phone calls and other quality assurance tasks.
• Communicate with Customer Service, Sales, Dispatch, Operations, Billing, and other departments as needed.
• Maintain accurate notes and documentation on customer accounts and orders.
• Assist with additional administrative projects and Customer Service duties as assigned.
Experience Needed for Success:
• 2+ years of similiar experience including admin support to busy group
• Min HS diploma, prefer some college
• Great grasp of technology including Word, Excel, Outlook, DocuSign
• Ability to multi task – you will have multiple screens working at one time
• Bilingual preferred (Spanish/English) but not required
• Clear background and drug screen
