Collections Specialist
Professional Alternatives
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Job ID#: 42104
Job description
Job description
This is a contract to hire opportunity.
We are seeking an experienced Collections Specialist to join our Accounts Receivable team. This role is ideal for a motivated, self-driven professional with a proven background managing complex B2B collections portfolios. The successful candidate will be comfortable working independently in a remote environment while maintaining strong customer relationships and partnering with internal teams to improve cash flow and resolve account issues.
This is a remote position</strong>; however, candidates must be available to attend Once a year in-office meeting a year in Houston, TX.
Key Responsibilities
- Manage a high-volume, high-risk portfolio of commercial customer accounts.
- Contact customers regarding delinquent accounts and negotiate payment arrangements to reduce outstanding balances.
- Investigate and resolve billing disputes, payment discrepancies, and account issues in a timely manner.
- Process and document credit and debit adjustments as appropriate.
- Prioritize collection efforts based on aging, account risk, and overall cash flow impact.
- Maintain accurate account notes and collection activity within SAP.
- Prepare reports and provide updates to management regarding collection efforts, account status, and payment trends.
- Partner with Sales, Customer Service, and Accounts Receivable teams to resolve customer issues and improve collections performance.
- Meet or exceed departmental collection goals while maintaining excellent customer relationships.
Required Qualifications
- 3–5+ years of B2B collections and/or Accounts Receivable experience.
- Must have experience using SAP4HANA (S4/HANA).
- Strong Microsoft Excel skills, including Pivot Tables, VLOOKUPs, and data analysis.
- Experience managing high-volume or complex collections portfolios.
- Excellent communication, negotiation, and problem-solving skills.
- Strong organizational skills with the ability to prioritize multiple deadlines.
- Proven ability to work independently in a remote environment with minimal supervision.
- Self-starter with a strong sense of accountability and ownership.
Preferred Qualifications
- Experience within healthcare, manufacturing, distribution, or other B2B industries.
- Knowledge of credit risk analysis, DSO (Days Sales Outstanding), and aging metrics.
- Experience partnering cross-functionally to resolve customer account issues.
- Continuous improvement mindset with the ability to identify process efficiencies.
Must-Have Skills
- SAP S/4HANA experience
- Advanced Excel skills (Pivot Tables, VLOOKUPs, formulas)
- 3–5+ years of B2B Collections experience
- High-volume portfolio management
- Strong communication and negotiation skills
- Ability to work independently in a remote environment
This opportunity is ideal for a collections professional who enjoys taking ownership of their portfolio, improving cash flow, and working in a collaborative, results-driven environment.
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!
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*Due to the high volume of applications we receive, we are not able to personally respond to all applicants. However, if you are selected to move forward in the hiring process, you will be contacted regarding next steps.