Order Management Clerk

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Job ID#: 40785

Order Management Clerk – Needed ASAP
Pay to $24 hourly 
Contract (with possibility of extension)
Rankin Rd @ I45 on site location – Zip Code 77073
 
 Responsibilities
• Manage customer orders in NetSuite from entry through invoicing, including validation, updates, and daily dashboard/report monitoring
• Review orders for accuracy, completeness, and compliance; determine fulfillment strategy and initiate required transactions
• Coordinate with internal teams to meet customer expectations and prevent delays, escalating risks or issues as needed
• Provide proactive order communication, including confirmations, status updates, requests for missing information, and ship date changes
• Maintain and communicate complete order documentation, including purchase orders, quotes, billing instructions, packaging/labeling requirements, and shipping/routing guidelines
• Partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to support fulfillment, material availability, invoicing, portal submissions, and customer priorities
• Process sample orders and shipments, review and submit daily invoices, verify invoice accuracy, and resolve discrepancies or portal issues
• Build strong customer relationships, participate in team collaboration, and support continuous process improvement
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Qualifications & Job Expectations
• 1–3 years of experience in customer service, order management, or a related role
• Strong understanding of order processing, fulfillment workflows, and customer requirements
• Working knowledge of ERP systems (NetSuite preferred) and Microsoft Office, including Excel, Outlook, and Teams
• High attention to detail, accuracy in data entry and order processing, and strong organization/time management skills
• Excellent written and verbal communication in a customer-facing environment
• Full-time, on-site position; Monday–Friday

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