Escrow Manager

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Job ID#: 40600

Job Title: Escrow Manager
Location: Schaumburg, Illinois (In-office, Monday – Friday)
Position Type: Full-Time

Overview:
Join our dynamic team in Schaumburg, a vibrant suburb of Chicago, as an Escrow Manager. This pivotal role offers an exciting opportunity to lead escrow operations, develop strong client relationships, and contribute to the success of a reputable organization committed to excellence and growth. If you are a results-driven professional with a passion for leadership and operational efficiency, we want to hear from you.

Key Responsibilities:

• Lead and oversee daily branch operations, ensuring adherence to company policies, federal, state, and local regulations, and industry standards.
• Establish, monitor, and refine processes for accurate and timely processing of title, scheduling, closing preparations, closings, and post-closing activities.
• Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Ensure outstanding customer service by actively monitoring customer feedback through CQE and addressing any concerns promptly.
• Serve as the primary point of contact for customer inquiries and issue resolution related to escrow transactions.
• Prepare, manage, and optimize departmental budgets with a focus on expense control and revenue growth.
• Maintain up-to-date knowledge of RESPA guidelines, title and settlement regulations, and internal policies to ensure compliance and best practices.
• Stay informed about competitors’ products, services, and pricing to support strategic decision-making.
• Promote community involvement and convey Pulte’s values and culture through active participation in division and community events.
• Act as a liaison among all parties involved in escrow transactions to facilitate smooth closings and enhance client satisfaction.
• Handle all aspects of escrow and settlement closeouts, ensuring All Funds Statutes and Good Funds regulations are followed.
• Review escrow quality assurance reports, resolve outstanding issues, and implement corrective actions as needed.
• Perform additional duties as assigned to support operational excellence and business growth.

Qualifications:

• Education: High School Diploma or equivalent required; additional certifications/licenses as mandated by state/federal agencies.
• Licensing: Notary Public license if required by State.
• Experience:
  • 3-5 years of escrow operations experience, with a strong understanding of RESPA regulations and underwriting guidelines.
  • Minimum of 2 years of supervisory experience in a leadership role.
  • In-depth knowledge of title and settlement procedures, compliance standards, and escrow accounting practices.
  • Proven ability to resolve complex problems and manage high-volume transactions efficiently.
  • Excellent communication, presentation, and organizational skills.
  • Ability to work collaboratively across multiple locations and manage competing priorities effectively.
  • Technical proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote) and familiarity with SoftPro is a plus.

Why Join Us?

• Career Growth: Opportunities to develop leadership skills and advance within a reputable organization.
• Collaborative Culture: Be part of a forward-thinking team committed to innovation, integrity, and community engagement.
• Competitive Compensation: We offer a comprehensive benefits package designed to support your health, well-being, and professional development.
• Impactful Work: Play a key role in delivering exceptional service and facilitating successful homeownership transactions.

If you are a motivated professional with a strong background in escrow operations and leadership, we invite you to apply and contribute to our client’s ongoing success.

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