Vice President, Customer Success
Professional Alternatives
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Job ID#: 37204
VP – Customer Success, RCM Outsourcing
Direct Hire; up to 350K
Remote from TX (highly preferred)
Duties:
- Own executive relationships and act as a trusted advisor on RCM strategy
- Drive retention, satisfaction, and account growth
- Lead executive business reviews with clear performance insights and value delivery
- Oversee end-to-end RCM delivery across engagements
- Ensure performance against SLAs and core KPIs (AR, denials, cash, productivity, quality)
- Lead continuous improvement across workflows, staffing, and efficiency
- Lead and develop Customer Success and Operations leaders
- Build a high-accountability, customer-first culture
- Scale team structure in line with growth
- Drive adoption of automation, AI, and analytics
- Partner cross-functionally to deploy tech-enabled improvements
- Modernize and digitize RCM processes
- Partner with Sales to expand accounts and onboard new clients
- Identify and execute cross-sell and upsell opportunities
- Support solutioning and transitions for new enterprise engagements
Qualifications:
- Preferred expertise in Radiology, Imaging & Diagnostics, and/or Cardiology
- 15+ years in RCM, including large-scale outsourcing leadership
- Experience across provider and vendor environments preferred
- Proven success with enterprise or large mid-market clients
- Strong command of RCM KPIs and revenue optimization strategies
- Track record of implementing tech-enabled RCM improvements
- Executive presence with strong client management skills
- Data-driven and operationally rigorous
- Scales teams and drives performance
- Collaborative, influential, and strategi
Other Info:
- New position for expanding services/client base
- Degree strongly preferred (MBA/MHA) but not required
- Very high to full ownership
- 3–5 Customer Success / Ops team located in the US
- 3-4 round interviews / virtual
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!
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*Due to the high volume of applications we receive, we are not able to personally respond to all applicants. However, if you are selected to move forward in the hiring process, you will be contacted regarding next steps.