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Top 5 CRM Features That Elevate Customer Service Productivity
What is a CRM? A customer relationship management (CRM) system is software designed to help organizations manage interactions with their customers and prospects. For customer service teams, a CRM acts as the central hub for all communication, data, and support tasks. When managing both customers and an internal team, it can be difficult to stay…
Read MoreCommon Legal Assistant Interview Questions You Should Know
Interviewing for legal assistant jobs can feel overwhelming, especially if you’re not sure what to expect. Law firms and corporate legal departments rely on legal assistants to keep operations organized, efficient, and compliant, so hiring managers often ask detailed questions to ensure candidates have the right skills and temperament. While each firm or organization may…
Read MoreThe Role of Employer Branding in Successful Hiring
When a job seeker researches your company, what do they find? The impressions they form—through your website, social media, reviews, and employee experiences—make up your employer brand. Their research on your outward image is the equivalent of ‘judging a book by its cover’, and your goal is to encourage the candidate to flip to the…
Read MoreWhat to Include in a Lease Abstract: A Guide for Real Estate Managers
In real estate management, few things are more important than staying organized and accurate when handling multiple properties. A lease abstract—essentially a condensed summary of a lease agreement—can save hours of flipping through long, legal-heavy documents. For busy real estate managers, knowing what belongs in a lease abstract (and how to use it effectively) makes…
Read MoreHybrid Support Teams: Blending In-Person and Remote Administrative Staff
Blended Business Model Defined: Remote + In-Person A hybrid support team combines both in-person administrative staff and remote staff to provide well-rounded office support. In this blended model, some team members are on-site to handle tasks that require physical presence—such as greeting clients, organizing office files, or managing office logistics—while others work remotely, managing digital…
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