Collections Representative

Position Overview:
We are seeking a proactive and detail-oriented Collections Representative to manage the collection of past-due accounts and maintain positive customer relationships. The ideal candidate will have experience in business-to-business (B2B) collections and demonstrate strong problem-solving and communication skills.

Key Responsibilities:

• Conduct daily collection activities for aging receivables

• Develop, implement, and manage effective collection strategies for overdue accounts

• Communicate with customers to negotiate and establish payment plans

• Accurately document and track customer disputes and resolutions

• Reconcile customer accounts promptly and efficiently

• Respond to customer inquiries in a timely, professional manner and resolve payment-related issues

• Prepare and distribute regular payment status reports for sales teams and management

• Review and release sales orders on credit hold based on account status and company policy

Qualifications:

• Minimum 1 year of B2B collections experience

• Proficiency in Microsoft Excel (intermediate level)

• Experience with SAP is a plus

• Strong organizational and time management skills

• Ability to manage multiple priorities in a fast-paced environment

  Hybrid role after training
  Temp to hire – $24/hr.