Chief Operating Officer

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Job ID#: 33283

Overview: As the Chief Operating Officer (COO) of our company, you will play a pivotal role in providing strategic and operational leadership to ensure the efficient, compliant, and profitable delivery of our mortgage products and services. Reporting directly to the President & CEO, you will oversee various critical functions such as loan origination, underwriting, closing, post-closing, servicing, technology, and customer operations. Your responsibilities will include optimizing production, ensuring loan quality, strengthening investor relationships, and driving operational excellence to support our company’s growth and long-term strategy.

Required Skills:

• Proven track record of developing and executing operational strategies that align with company goals and drive profitability.
• Strong leadership skills with the ability to mentor and lead a high-performing team of operational executives and managers.
• In-depth knowledge of mortgage operations, credit risk management, and compliance with regulatory requirements.
• Experience in managing GSE, investor, and agency relationships.
• Ability to analyze operational metrics, establish KPIs, and drive continuous improvement initiatives.
• Excellent communication skills to collaborate effectively with cross-functional teams and serve as a key advisor to executive leadership.

Nice to Have Skills:

• MBA or advanced degree in a related field.
• Experience in enhancing digital mortgage capabilities and implementing technology solutions for operational efficiency.
• Expertise in process innovation and analytics-driven decision-making.

Preferred Education and Experience:

• Bachelor’s degree in business, finance, or related field required.
• Minimum of 10 years of senior leadership experience in mortgage banking or financial services, overseeing loan origination and servicing operations.
• Proven success in scaling operational infrastructure, managing large teams, and leading process improvement initiatives in a regulated environment.

Other Requirements:

• Oversight of Mortgage Operations, Servicing, and Credit Risk Management.
• Responsible for overall direction, performance, and compliance of operational departments.
• Ensure all management practices align with company policy, fair employment standards, and applicable laws.

Join our dynamic team as the Chief Operating Officer and lead our client’s company to new heights. If you are a strategic thinker with a passion for operational excellence and customer service, we invite you to apply and be a part of the success story.

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