Customer Service Associate

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Job ID#: 33591

Contract Customer Service Representative
Immediate Opportunity!
Assignment Duration: 90 days, possible temp to hire
Location: North Houston –  Zip Code 77032
IN OFFICE ROLE! 
Pay Rate: Up to $25 hour depending on experience
 
 
Job Description: 

• Communicate with customers and sales representatives over phone and email 
• Work with the operations team to get products to customers 
• Process sales orders and work with customers in the event of issues or discrepancies 
• Actively manage Customer Service cases to ensure response times to customers meets and/or exceeds service level agreement levels 
• Maintain complete and accurate customer data across systems (Oracle Net Suite & Excel) 
• Work cross-functionally with other teams as needed 

  
Qualifications: 

• Some college preferred 
• 2+ years of customer success experience – manufacturing preferred 
• Intermediate use of Microsoft office including Excel – Pivot tables, VLOOKUP’s and formulas 
• Experience using ERP system such as Oracle 
• Exceptional oral and written communication skills 
• Ability to work in a fast-paced environment while managing multiple priorities 
• Operate as a team and/or independently while demonstrating flexibility to changing requirements 

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