Customer Service Associate (Oil & Gas Experience Required)

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Job ID#: 35782

Customer Service Associate
Contract to Hire Position 
Needed ASAP!
Oil & Gas experience required
Great Woodlands area location
Pay to $27 hourly 
Great hybrid schedule after training period!

Join our dynamic team as a Customer Service representative with a focus on the oil & gas industry. Position works in a fast-paced and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Deliver excellent customer service by being reliable, responsive, empathic & competent.
• Manage open orders by adhering to established internal processes & procedures to ensure consistency within the department.
• Establish and maintain effective communication with customers, responding to inquiries on orders, products and assisting with general information.
• Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.
• Serve as primary point of contact with existing key accounts.
• Work with accounts from placement of order through delivery.
• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
• Work closely with sales team to understand trends and identify growth opportunities and upcoming projects.
• Enter and manage non-conformance for their customer in a timely manner.
• Coordinate all internal communication to assigned accounts.
• Act as expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
• Support coworkers in best practices and teamwork toward achieving exceptional customer experience.
• Acknowledge & process new purchase orders within 24 hours.
• Portray a positive and professional image of the company and self with interacting with customers and colleagues.
• Coordinate non-conformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Establish and maintain effective communication with customers, responding to inquiries about products and assisting with general information.
• Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on Indorama’s family of products and services.
• Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.

Required Skills:

• 3-5 years of relevant experience in the chemical or oil & gas industry
• Bilingual English/Spanish a plus!
• Experience with an ERP system, SAP preferred
• Proficient in MS Excel, Word and Outlook
• Exceptional communication and interpersonal skills
• Ability to resolve difficult and complex issues and to work with cross-functional departments.
•  Demonstrate strong organizational skills with a sense of urgency, flexibility, and adaptability.
• Proven ability to multi-task in a fast-paced and often high stress environment.
• Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise

Preferred Education and Experience:

• High school diploma or equivalent required
• Additional certification in customer service or related field is advantageous

Other Requirements:

• Full-time position requiring 40 hours per week
• Onsite position at corporate Woodlands location, transitioning to a hybrid model after 3 months of training
• Flexible schedule, with 3 days in the office and 2 days remote after transitioning to a hybrid model
• Ability to work in a collaborative team environment

If you are a dedicated customer service professional with experience in the oil & gas industry, we encourage you to apply now and become a valuable member of our team dedicated to excellence in customer service.

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