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Best Practices for Reimagining Your Recruitment Process
COVID-19 has changed various traditional business practices. When it comes to the recruitment process, the crisis sped up shifts in the talent pool that was already in progress. In this period of higher-than-usual unemployment, it can seem that brands looking to include more workers would definitely be right in the driver’s seat. However, vacancies have…
Read More5 Ways to Provide a Great Digital Experience for Customers
Industrial customers do not always have traditional tastes. They are eager for a digital experience in their dealings with suppliers. Many industrial customers are currently using digital tools for things like purchases and other activities. Websites and mobile apps usage are on the rise so different industrial leaders are now calling for more investment in…
Read MoreWhat You Should Know About Agile Transformation
Agile transformation was initially developed to fast-track software development. However, it is often used by organizational teams that desire to swiftly execute projects. Sometimes, these efforts often don’t work out. Research shows that different large agile transformation initiatives do not just miss their goals, but they also cause company disruption—including tension among teams, employee burnout,…
Read MoreCustomer Service Jobs: Different Job Titles & Descriptions
Customer service jobs are one of the pillars of profitability and the positioning of any business. It focuses directly on consumer satisfaction and optimizing their experience with a brand. Interestingly, one of the fundamental processes for the expansion of customer service jobs or attention was the creation of the global telephone and several other technological…
Read MoreTop 4 Ways to Increase Your Employee Retention Rate
Employee retention simply refers to how many employees actually stay under your employment. If you employ a hundred people and five of them leave, this means that your turnover rate is 5% which is 5/100 while your retention rate is 95% which is 95/100. This just means in other words that even though some employees…
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