Part-Time Desktop Support Associate

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Job ID#: 30068

Part – Time Desktop Support Associate
Immediate Opportunity – Needed ASAP!
Contract to Hire in Downtown Houston
Pay to $27 hourly
15-20 hours weekly with some hybrid opportunities
 

Join our team as a Desktop Support Associate at an esteemed nonprofit arts organization.  Your role will involve providing hands-on desktop support and ensuring seamless IT operations to enhance the organization’s efficiency.

Required Skills:

• Provide general help desk support to facilitate a customer service-oriented environment where all departments are encouraged to seek help and are satisfied with the guidance provided. 
• Approximately 15 hours per week as first-line desktop support, some work can be done remotely, but will require on-site availability for 2 to 3 days a week.   
• Provide end-user troubleshooting of peripherals, printing, and workstations, as needed.
• Support all installed software, including Windows, Microsoft 365 suite, and Citrix.
• Keep current on technology and business application trends and best practices, and lead projects related to implementing such best practices. 
• Provide analytics regarding the organization’s IT usage.
• Attend weekly scheduled virtual IT team meetings.

Nice to Have Skills:

• Familiarity with Windows, Microsoft 365 suite, and Citrix software.
• Ability to provide analytics on IT usage within the organization.

Preferred Education and Experience:

• Prior experience in a nonprofit or arts organization would be advantageous.
• An Associate’s degree in IT or related field would be preferred.

Other Requirements:

• Availability for approximately 15 -20 hours per week, with the flexibility to work remotely and onsite for 2-3 days a week.
• Attendance at weekly virtual IT team meetings to collaborate on projects and initiatives.

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